Warranty & Repairs Policy

Our warranty policy helps you stay covered in case of defects in material, design, and workmanship after purchase of the product. Before placing an order, you will be able to see the warranty of the item as well as mentioned in the invoice after placing the order.

If your item is eligible for repair, please contact us using Whatsapp, Email or Social channels. Eshtir.com warranty team shall contact you within 24 hours and raise a claim.

Note: For electronic devices that have your personal data stored, it is very important that you back up any files and remove any passwords before sending them for repair; otherwise, the approved repair vendor may not be able to repair your device or wipe all the information. You may also want to erase your saved personal information from the item.

How long will the repair take?

When the approved repair vendor receives your item, it will be inspected, and the issue will be diagnosed. If the defect is covered by the warranty, you should receive your item within 18 business days, but could take slightly longer depending on the brand and their respective service. Due to supply of parts, it might take from 5 – 25 Business Days.

 Warranty Policy

• Not all items are covered with warranty. Please check the listing or contact us using Live Chat Whatsapp on our website if you have questions for quick reply.
• The warranty will not be covered under the below conditions:
  • Defect or damage is the result of the customer misuse and non-abidance by the instructions for use.
  • Liquid spill on the product.
  • Product having un-authorized repairs.
• The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, Eshtir.com will not be responsible for the same and the claimed item will be returned to the customer without servicing.